At underthesun.hr (“we,” “us,” or “our”), we aim to provide a seamless shopping experience. This Payment and Shipping Policy outlines the terms and conditions related to payment methods, order processing, and shipping.
Payment Methods
We offer a variety of secure payment options to accommodate your preferences:
Credit and Debit Cards
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card information is encrypted and securely processed.
Other Payment Methods
We may offer additional payment methods based on your location. Please check the payment options available at checkout.
Order Processing
Order Confirmation
After placing an order, you will receive an order confirmation email with your order details and a unique order number. Please keep this email for your records.
Order Processing Time
Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your payment. You will receive a notification once your order has been shipped.
Order Modifications
If you need to modify your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Shipping
Shipping Options
We offer various shipping options to meet your needs. Shipping costs and delivery times vary based on the selected method and destination.
- Standard Shipping: 2 to 5 business days.
- Expedited Shipping: 2 business days.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method, destination, and weight of the order.
Shipping Locations
We ship worldwide. If you have some questions, please contact us to inquire about shipping options.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website.
Shipping Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control (e.g., customs processing, carrier delays). We appreciate your understanding and patience in such cases.
International Shipping
For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
Damaged or Lost Items
Damaged Items
If your order arrives damaged, please contact us immediately at [email protected] with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.
Lost Items
If your order is lost during transit, please contact us at [email protected]. We will initiate an investigation with the carrier and take appropriate action to ensure you receive your order.
Contact Us
If you have any questions or need assistance with payment or shipping, please contact us at: [email protected].
Changes to This Policy
We reserve the right to update or modify this Payment and Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about our payment and shipping practices.