At underthesun.hr (“we,” “us,” or “our”), we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning items and receiving refunds.

Returns

Eligibility for Returns
To be eligible for a return, your item must be:
– Unused and in the same condition that you received it.
– Accompanied by the receipt or proof of purchase.

Return Period
You have 14 business days from the date of purchase to return an item.

Return Process
To initiate a return, please contact our customer service at [email protected]. Provide your order number, item details, and reason for return. We will provide instructions on how to return your item.

Refunds

Eligibility for Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund.

Refund Method
Refunds will be credited to your original method of payment within 5 days of approval.

Partial Refunds
Partial refunds may be granted for items that are:
– Not in their original condition.
– Damaged or missing parts not due to our error.

Exchanges

Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

Shipping

Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping for Exchanges
For defective or damaged items approved for exchange, we will cover the shipping costs for sending you a replacement item.

Shipping Time
Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at: [email protected].

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about our return and refund processes.